2528 Dawson Road. Albany, GA 31707 Phone(800) 658-7463 Fax (229) 439-8589 jason@bootworksusa.com Shipping Orders are shipped within 3 to 10 business days from reciept of order. If there is problem with getting your purchase out within 3 business days we will notify you by e-mail. FREIGHT ALL ORDERS FREE FREIGHT unless being shipped to APO or FPO addresses. Order 1 item or 500 the shipping is the same FREE for the complete order. Tracking For tracking information please e-mail trackinfo@bootworksusa.com Returns At BootWorksUSA.com, your satisfaction is important to us. In the event that you need to return an item, we require a request in writing (e-mail or snail mail) specifying the reason for return. We will then issue to you a Return Authorization Number. If the return is for size or fit related reasons please advise us of your corrected size for replacement and we will re-ship your new size at once. You will be responsible for return freight and we will re-ship freight free. Your account will be charged for the 2nd. item and then credit back when we recieve the 1st. item back. In the event the merchandise is defective, all credits will be subject to inspection by our staff. If the product has failed due to manufacturing or materials defect, we will issue a full credit or replace the item(s). Products that are worn past the normal life expectancy or products showing abuse will not be credited. New Shoes that need to be returned must be in the condition you recieved them and in the original box. When returning items they must be wrapped or enclosed in another box so as not to damage the original. In returning items for credit there will be a $5.00 service charge all merchandise. Please feel free to contact us by phone @800-658-7463 or e-mail jason@bootworksusa.com. It could take up to 2 business days to reply. Please let us know of any problems that may arise or if we did not answer your questions. Ordering is secure using Yahoo's Security. Just look for the Yellow Lock in the bottom right corner of the screen. BootWorksUSA.com is operated by Shoe Box On Site, L.L.C. |